Refund Policy
Last updated: 28 June 2026
This policy explains when you can get a refund or cancel, for both the one-off audit and the monitoring subscription. It sits alongside our Terms of Service and your statutory rights as a UK consumer. The service is operated by [FILL: company legal name].
1. One-off audit (£29, digital one-off purchase)
The one-off audit is a digital product delivered immediately. Because we begin generating and deliver your report as soon as payment is confirmed, you agree that delivery starts right away. Under UK consumer law, where you've asked for a digital service to begin immediately and acknowledged that you'll lose the 14-day cancellation right once delivery has started, that right no longer applies once the report has been produced.
That said, we want the audit to be worth what you paid. We will provide a refund if:
- You were charged but no report was generated (for example, the page couldn't be read and we couldn't deliver an audit); or
- The audit failed to complete due to a fault on our side; or
- You were charged in error or charged twice.
We don't generally refund a completed audit simply because you disagree with its findings — the audit is AI-assisted guidance, and the report still represents the work delivered. If something went genuinely wrong with your report, contact us and we'll make it right.
2. Monitoring (£29/month subscription)
- You can cancel at any time. Cancellation stops the next renewal; you keep access for the remainder of the period you've already paid for.
- We don't provide pro-rata refunds for the current billing period once it has started, unless required by law.
- If you're charged after cancelling, or charged in error, we'll refund that charge.
You can cancel from your account or via the Stripe customer portal. If you can't find the option, email us and we'll cancel it for you.
3. How to request a refund
Email [FILL: contact email] from the address you used to purchase, with the date of the charge and a short note on what went wrong. We aim to respond within a few business days. Approved refunds are issued to your original payment method via Stripe and may take a few days to appear, depending on your bank.
4. Chargebacks
If you have a problem, please contact us first — we can almost always resolve it faster than a chargeback. Raising a chargeback without contacting us may delay resolution.
5. Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or other applicable UK consumer-protection law. If a digital product we supply is faulty or not as described, you may be entitled to a repair, replacement, or refund under those laws.
6. Contact
[FILL: company legal name], [FILL: address]. Email: [FILL: contact email].